How to troubleshoot when iPhone screen freezes or won't turn on

Sometimes your iPhone’s screen gets frozen, becomes unresponsive to touch, or gets stuck when you turn it on. We will assist you How to troubleshoot when iPhone screen freezes or won’t turn on. Find out what to do in this condition…

If your screen is frozen or black

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1 If your screen is frozen or black

1.1 On your iPhone 8 or later, including the 2nd and 3rd generation of the iPhone SE.

1.2 on an iPhone 7 or iPhone 7 Plus

1.3 On iPhones 6s and earlier, including the first-generation iPhone SE

1.4 If your iPhone starts up but remains unresponsive

2 If you need more help

Observe your device’s instructions.

On your iPhone 8 or later, including the 2nd and 3rd generation of the iPhone SE.

Press and quickly release the volume up button
Press the volume down button, then quickly let go.
Till you see the Apple logo, press and hold the side button.
A moving image of an iPhone with arrows pointing to the side button first, then the volume up button, and finally the volume down button.
Follow these instructions to check your hardware and charge your phone if it won’t turn on. Up to an hour of charging time may be necessary.
Get in touch with Apple Support if your phone still won’t turn on.
Accessible

on an iPhone 7 or iPhone 7 Plus

Press and hold both the side button and the volume down button until you see the Apple logo.
If your phone doesn’t turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
If your phone still doesn’t turn on, contact Apple Support.

On iPhones 6s and earlier, including the first-generation iPhone SE

Press and hold the Home button, the side button, or the top button on your iPhone 6s and earlier devices, including the first-generation iPhone SE, until the Apple logo appears.
Follow these instructions to check your hardware and charge your phone if it won’t turn on. Up to an hour of charging time may be necessary.
Get in touch with Apple Support if your phone still won’t turn on.

If your iPhone starts up but remains unresponsive

Try these steps if you encounter the Apple logo or a red or blue startup screen:

1. Get your iPhone and computer connected. Open the Finder on a Mac running Mac OS X Catalina. Open the file on a PC or a Mac running macOS Mojave or earlier.

Select your iPhone on your computer.
While your iPhone is connected, follow these steps:
- On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then press and hold the side button.
- On your iPhone 7 or iPhone 7 Plus: Press and hold the side button and volume down button at the same time.
- On your iPhone 6s or earlier, including iPhone SE (1st generation): Press and hold both the Home button and the side button or the top button at the same time.
Keep holding the buttons until you see the recovery mode screen.
When you get the option to restore or update, choose Update.
Your computer will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode. Repeat steps 2-4.